Sales Policy - Rosse Empire
LAST UPDATE: DECEMBER 7, 2025 | OFFICIAL LEGAL DOCUMENT
Important note: this policy is an integral part of the terms of purchase at rosseempire. By placing an order, you accept all the terms described here.
1. Information about the company
Rosseempire is a company dedicated to the sale of skincare products, operating from new york city, united states.
Contact:
- Email: rosseempire21@gmail.com
- Website: www.rosseempire.com
- Location: new york, USA
2. Accepted payment methods
We accept the following payment methods:
- Credit/debit cards (Visa, Mastercard, American Express, Discover) through Stripe
- Bank transfers through Stripe
- Zelle
- Paypal
- Apple Pay/Google Pay (subject to availability)
Security: all payments are processed securely. We do not store credit card information on our servers.
3. Taxes and Fees
For shipments within new york:
- Sales tax of 8.875% applies to new york city
- This tax is calculated automatically during checkout
For international shipments:
Customers are responsible for:
- Import taxes
- Customs tariffs
- Customs processing fee
Rosseempire is not responsible for these additional charges. We recommend consulting with your country’s customs before placing the order.
4. Shipping policy
Shipping areas:
We ship to all available countries according to international postal regulations.
Estimated delivery times:
- New york (local): 2-3 business days
- Rest of the usa: 5-7 business days
- International: 10-21 business days (varies by country and customs)
Shipping costs:
They are automatically calculated during the checkout according to:
- Destination
- Package weight
- Selected shipping method
We offer free shipping for orders over $50 within the us.
Follow-up:
All orders include a tracking number that will be sent to the email provided once dispatched.
5. Return and refund policy
Deadline for returns:
30 days from the date of receipt
Conditions for return:
- Unopened products and in their original packaging
- Non-perishable products (open skincare products cannot be returned for hygiene reasons)
- The receipt or purchase confirmation must be included
- Personalized products are not returnable
Return process:
- Contact our customer service at rosseempire21@gmail.com
- Obtain authorization and rma number
- Send the product to the address provided
- Once received and inspected, we will process the refund in 3-5 business days
Refunds:
- Will be made to the original payment method
- Original shipping costs are non-refundable
- The customer pays the shipping costs of the return (except in cases of our error or defective product)
6. Defective or damaged products
If you receive a damaged or defective product:
- Contact us within 48 hours of receiving
- Send photos of the product and packaging
- We will send you an immediate replacement or process a full refund
- We cover the shipping costs of the replacement
7. International restrictions
Due to local regulations, some skincare products may be restricted in certain countries. It is the customer’s responsibility:
- Verify that the ingredients are allowed in your country
- Consult import regulations of cosmetic products
Rosseempire is not responsible for products confiscated at customs.
8. Product information
- All our products comply with FDA cosmetics regulations
- Complete list of ingredients available in each product description
- Perform allergy test before full use
- Keep out of reach of children
- Consult a dermatologist if you have sensitive skin conditions
9. Warranty and support
- We offer email support for product inquiries
- We do not offer medical guarantees or specific results
- Results may vary depending on skin type
10. Privacy and security
- We protect your personal information according to our Privacy Policy
- We use SSL Encrypted all over our website
- We do not share information with third parties without consent
11. Jurisdiction and applicable law
This policy is governed by the Laws of the State of New York, USA. Any dispute will be resolved in the competent courts of New York County.
12. Changes in Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately after their publication on our website.
13. Contact
For questions about this sales policy:
- Email: rosseempire21@gmail.com
- Opening hours: monday to friday, 9:00 am – 5:00 pm est
- Response time: 24-48 business hours
Acceptance of terms: by making a purchase at rosseempire, you acknowledge that you have read, understood and accepted this sales policy in its entirety.
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